Your safety and comfort come first

Guest Verification Process

We use Truvi’s secure online system to verify every guest quickly and reliably, ensuring a safe stay for all.

Verification protects everyone

  • Why do we verify guests?

    Verification prevents fraudulent bookings and reduces risks like human trafficking, helping maintain a secure environment for all guests and hosts.
  • How does guest verification work?

    After booking, you’ll get a message from Truvi with instructions to complete ID verification and sign the rental agreement within 24 hours.

  • What if I need to cancel?

    Cancel within 24 hours for a full refund minus a 6% fee. Later cancellations follow our policy. We also recommend trip insurance for added security.